Refund Policy
Last updated: October 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee on all ContinentalSMP store purchases. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net and look up your order, or contact us at parkerhornstr@gmail.com and we'll help you.
What happens after a refund
When a refund is issued, the virtual items or ranks associated with the order may be removed from your Minecraft account. Refunds are returned to your original payment method by Paddle.
Questions
For anything else about refunds, see Paddle's Refund Policy or reach us at parkerhornstr@gmail.com.